FAQ
How can I contact Alpha Dog Store?
You can write to us at support@alphathedogstore.com , where our customer service team will be happy to help you with whatever you need!
Do you ship orders worldwide?
Yes!
Where do you ship orders from?
We ship from Bulgaria!
Can I change or cancel my order?
As we strive to process orders as quickly as possible, you must request changes/cancellations within 12 hours of placing your order. Any requests after this time will be declined. Your order may be returned for a full refund once you receive it.
What payment methods do you accept?
We accept all major credit cards ( VISA, Mastercard, AMEX ) and payments via PayPal , as well as cash on delivery.
When will my order be processed?
All orders are processed and shipped from our warehouse. Please note that during holidays and sales it may take longer. We process orders Monday through Friday . Orders will be processed within 1-3 business days from the date of order and shipped the next day after processing.
Please note that we do not ship orders on weekends.
How long will it take to receive my order?
Due to high demand, orders may arrive within 1-4 days.
How do I return an item?
Please contact us at support @alphathedogstore.com .
What should I do if I receive a defective/wrong/damaged item?
Please contact us if you have received an item that is incorrect, missing or defective . Please include your order number, photos of the items and any related references upon receipt of the shipment. We will do our best to resolve your case as soon as possible.
When will I receive a refund?
All refunds will be transferred to your original payment method. If you paid by credit or debit card, your refund will be sent to the card-issuing bank within 7-10 business days of receiving the returned item or cancellation request.
If you haven't received a refund, do the following:
- Contact your bank or credit card company.
- Please note that it may take some time for the amount to be reflected in your account.